Preamble & Commitment to Privacy
Nutri Chunks (operated by Happiza Foods / Nutri Chunks, accessible at nutrichunksfoods.com) is deeply committed to protecting your personal data and upholding your right to privacy. This Privacy Policy outlines our practices regarding the collection, storage, use, processing, and protection of personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act), 2023 of India.
By accessing or purchasing from our website, you consent to the data practices described in this Privacy Policy.
1. Personal Information We Collect
When you browse, register, or place an order on nutrichunksfoods.com, we collect necessary personal information to provide you with a smooth shopping experience:
- Identity & Contact Data: Full name, billing address, shipping/delivery address, email address, and mobile/telephone number.
- Order & Transaction Data: Details of dry fruits, nuts, and snacks purchased, order value, payment transaction IDs, shipping history, and tax invoice records.
- Technical & Browsing Data: Internet Protocol (IP) address, device type, browser specifications, operating system, pages visited, time spent, and cookie identifiers.
- Customer Communication: Inquiries, feedback, support messages, or survey responses submitted via email, contact forms, or WhatsApp.
2. How We Use Your Information
We use your personal data strictly for lawful, legitimate business purposes:
- Order Fulfillment: Processing transactions, generating tax invoices, packing orders, and coordinating doorstep delivery through logistics partners.
- Order Communication: Sending automated order confirmations, payment receipts, shipment tracking updates, and delivery alerts via email and SMS.
- Customer Service: Addressing inquiries, managing returns or replacements, and resolving order discrepancies.
- Platform Security: Detecting and preventing fraudulent transactions, safeguarding website security, and preventing cyber risks.
- Legal & Statutory Compliance: Maintaining commercial records, tax compliance under Indian GST laws, and food safety standards under FSSAI.
- Promotional Communications (Optional): Sending newsletters, festive gift box offers, or product discounts only when you have provided explicit consent. You may unsubscribe at any time using the opt-out link in any email.
3. Payment Security & Data Protection
Your financial security is paramount to us:
- All sensitive payment and credit card information is transmitted using 256-bit Secure Socket Layer (SSL) encryption technology directly to licensed Indian payment aggregators (such as Razorpay).
- Our payment partners comply with the highest global security standards, including PCI-DSS Level 1 (Payment Card Industry Data Security Standard).
- We Do Not Store: Nutri Chunks never captures, views, or stores your complete credit/debit card numbers, CVVs, expiry dates, or UPI PINs on our servers.
4. With Whom We Share Your Data
We do not sell, rent, trade, or monetize your personal information to third parties for advertising or marketing purposes. Information is shared strictly on a need-to-know basis with trusted partners who assist in our store operations:
- Courier & Delivery Partners: Sharing your name, delivery address, and phone number to ensure accurate doorstep delivery.
- Payment Gateways: Transmitting necessary transaction amounts and billing details for payment verification.
- Cloud & IT Infrastructure: Secure servers and email/SMS service providers bound by non-disclosure and data protection contracts.
- Legal Authorities: Disclosing information when mandatory under Indian law, court order, or governmental investigation.
5. Use of Cookies & Tracking Technologies
Our website utilizes cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device to:
- Remember items placed in your shopping cart across sessions.
- Maintain authenticated user sessions securely.
- Analyze website traffic and user patterns to improve store navigation and performance.
You can choose to disable cookies through your web browser settings. However, doing so may impact some features of the shopping cart and checkout process.
6. Data Retention & Security Measures
We maintain comprehensive administrative, technical, and physical safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data. We retain your personal data only as long as necessary to fulfill the purposes for which it was gathered, including satisfying legal, tax, accounting, or reporting requirements.
7. Your Rights Under the DPDP Act, 2023
As a data principal under the Digital Personal Data Protection Act, 2023, you have the right to:
- Request access to and a summary of your personal data processed by us.
- Request correction, updating, or completion of inaccurate personal data.
- Request erasure of your personal data where retention is no longer necessary for legal or business purposes.
- Withdraw your consent at any time for marketing or voluntary communications.
8. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Redressal Officer for Nutri Chunks is:
- Designation: Grievance Redressal Officer
- Entity: Nutri Chunks (Happiza Foods)
- Postal Address: Survey No.696/2, Property No.5190, Shop No.61, Golden Plaza The Business Hub, Methan Char Rasta, Kakoshi, Siddhpur, Patan, Gujarat, India – 384151
- Email: info@nutrichunksfoods.com
- Phone: +91 9909984055
- Redressal Timelines: All grievances are acknowledged within 48 hours and resolved within 30 days of receipt.