1. Cancellation Policy
We understand that plans can change. Here is how order cancellations work at Nutri Chunks:
- Prior to Dispatch: Customers may cancel their order free of charge at any time while the order status remains in “Processing”. To request a cancellation, please email us immediately at info@nutrichunksfoods.com or WhatsApp/Call +91 9909984055 with your Order ID.
- After Dispatch: Once an order is marked as “Shipped” and handed over to the courier partner, it cannot be cancelled as logistics expenses and transit are already underway.
- Company Right to Cancel: Nutri Chunks reserves the right to cancel any order without prior notice if payment authorization fails, delivery address is unserviceable, or in the case of typographical/pricing errors. In such instances, the entire amount paid will be refunded immediately to your original payment method.
2. Return Policy (Food & Dry Fruits Products)
At Nutri Chunks, quality and customer satisfaction are our highest priorities. Because our products are consumable food items (dry fruits, nuts, seeds, and healthy snacks), strict health, hygiene, and food safety standards (governed by FSSAI and Indian consumer laws) must be maintained.
General Rule: Food items once delivered cannot be returned or exchanged for arbitrary reasons, such as personal taste preference or accidental ordering.
However, we offer a 100% Replacement or Full Refund under any of the following verified conditions:
- Damaged in Transit: The package or inner vacuum seal was visibly damaged, crushed, or compromised upon delivery.
- Wrong Product Delivered: You received an item different from what was ordered in your order confirmation invoice.
- Quality Defect or Tampering: The product received was defective, expired, or failed quality standards upon opening.
- Missing Items: Any item included in your order invoice was missing from the package.
3. Return Eligibility Criteria & Reporting Window
To be eligible for an exchange, replacement, or refund:
- The issue must be reported to Nutri Chunks within 48 hours (2 business days) of delivery.
- The product must be in its original packaging, accompanied by the original brand tags, invoice, and batch number details.
- You must provide photographic and/or continuous video evidence showing the courier label, packaging box, batch number, and the specific defect or damage.
4. How to Initiate a Return / Replacement
- Send an email to info@nutrichunksfoods.com with the subject line:
Return/Replacement Request - [Your Order ID].
- Attach clear photographs and/or a short unboxing video illustrating the defect or mismatch.
- Our Quality Assurance team will review your claim and respond within 24 to 48 business hours.
- If approved, we will arrange a complimentary reverse courier pickup from your delivery address where serviceable.
- If reverse pickup is unavailable for your pin code, we will request you to ship the product back to our facility, and verified return courier charges will be reimbursed.
5. Return Warehouse Address
Please mail approved return parcels to:
Nutri Chunks (Happiza Foods)
Survey No.696/2, Property No.5190, Shop No.61,
Golden Plaza The Business Hub, Methan Char Rasta, Kakoshi,
Siddhpur, Patan, Gujarat, India – 384151
Contact: +91 9909984055
6. Refund Policy & Timeline
- Once the returned product is received at our facility and inspected by our quality team, we will notify you of the approval or rejection of your refund.
- Upon approval, refunds are initiated immediately to your original mode of payment (Bank Account, Credit/Debit Card, UPI, or Net Banking).
- In compliance with Indian banking processing timelines and RBI regulations, refunds typically reflect in your account within 5 to 7 business days (up to 14 days depending on your financial institution).
- Cash refunds are not provided under any circumstances.
7. Contact Information
If you have any questions or require assistance regarding returns or refunds, please contact: